Upgrades Explained

What is an upgrade?

An upgrade is when you choose to renew your existing mobile contract with the same network provider. If you choose to switch network the industry classes this as a new connection.

A new contract with your existing number – the porting process

Many people want to take their existing number with them where they’ve built up a good network of contacts and rely on being contacted on their business mobile. This is where porting your number needs to take place. You need to obtain a Port Authorisation Code (PAC) from your existing network.

A new contract with a new number

If this is a completely new business phone or you don’t mind changing your number then you simply connect as a new customer onto your chosen network. 

Call us on 0800 049 6000 to discuss an upgrade.

Typical Upgrade scenarios:

1.  You have reached the end of your existing contract and are due to renew.

You have 2 options: If you’re happy with your network you renew your contract either on the same tariff or one that better suits your current usage. You don’t have to take a new phone. If you chose to keep your handset this will result in either a discount against your line rental, increased inclusive bundle value or a cash payment made to you to inject back into your business.

2. You are close to the end of your contract and you want a new phone.

This is the best position to be in to get the phone of your choice. According the time scales in the “When can I upgrade” section you will be assessed according to your current monthly spend and selected upgrade tariff to determine the value of the handset we can offer you. If you don’t spend enough to get the phone of your choice for free you will be quoted a price to pay to cover the cost of the phone.

3. Your business requirements have changed and you want to change devices before you are due an upgrade.

In this instance you can't change networks unless you pay a termination fee which is typically the sum total of your monthly line rental for the rest of your contract period. To upgrade the handsets you can choose to trade in the existing devices to get some money towards purchasing new SIM free models.

Call us on 0800 049 6000 to discuss an upgrade.

We want to do all we can to help your business’ bottom line, so, if you find a cheaper deal at O2, EE or Vodafone, we’ll match it. And give you one month’s line rental free!

At Carphone Warehouse Business, we compare the widest choice of networks, phones and tariffs to find the right deal for you. We are so confident that we won’t be beaten on price by any of our high street competitors; we’ve introduced our Price Promise. This means if you find a better upgrade, pay monthly or pay monthly SIM only deal on any smartphone at O2, EE or Vodafone, we’ll match it and pay your first month’s line rental. It has to be an above the line deal from a competitor. Proof of the offer will be required.

Our dedicated team of trained business experts are here to help. They can recommend the best network, tariff and handsets for your business. With our impartial knowledge, huge range and fast response times, we make it easy to find you the right deal.

Time is money – that’s why we offer a next business day delivery. Total reassurance with next day warranty replacement. Get a next day like for like replacement for faulty handsets instead of waiting for it to be sent back to the manufacturer for repair.

Next business day applies after the completion of a successful credit check.

Get in touch with our team of experts and tell us your business needs. They’ll then search all the networks and tariffs to find you the best deal for your business, guaranteed.