Coronavirus information

Like everyone, we've been busily gathering as much information as possible about the impact of the Coronacirus (Covid-19). We have taken advice from trusted sources, working out how we best protect protect our customers, our communities and our colleagues.

Unfortunately, we have had to temporarily close our contact centre to incoming calls. Our team will still be responding to email enquiries as normal.

For sales or customer service issues, please contact us using the details below and we will get back to you as soon as possible:

If you have any concerns please contact our customer service teams. For any urgent sales related queries call us on 0330 678 0528 our lines are open Monday – Friday from 09:00 – 18:00.
We don't want to inundate you with emails so follow us on Twitter or Facebook which is where we'll mostly share our updates on the moving situation.

Update on our delivery service for small items
Our courier partners (DPD, Royal Mail and On the Dot) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:

Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.

For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery, and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.

Royal Mail is an unsigned service . Where Royal Mail needs to deliver a parcel, its teams will place the parcel at the customer’s door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for collection by the customer. The parcel will be held for 18 days as per normal process.

For On the Dot, where a standard signature delivery is not possible, On the Dot will attempt to leave the parcel in a safe place and inform the customer of where the parcel has been placed.

To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).

We want to do all we can to help your business’ bottom line, so, if you find a cheaper deal at O2, EE or Vodafone, we’ll match it. And give you one month’s line rental free!

At Carphone Warehouse Business, we compare the widest choice of networks, phones and tariffs to find the right deal for you. We are so confident that we won’t be beaten on price by any of our high street competitors; we’ve introduced our Price Promise. This means if you find a better upgrade, pay monthly or pay monthly SIM only deal on any smartphone at O2, EE or Vodafone, we’ll match it and pay your first month’s line rental. It has to be an above the line deal from a competitor. Proof of the offer will be required.

Our dedicated team of trained business experts are here to help. They can recommend the best network, tariff and handsets for your business. With our impartial knowledge, huge range and fast response times, we make it easy to find you the right deal.

Time is money – that’s why we offer a next business day delivery. Total reassurance with next day warranty replacement. Get a next day like for like replacement for faulty handsets instead of waiting for it to be sent back to the manufacturer for repair.

Next business day applies after the completion of a successful credit check.

Get in touch with our team of experts and tell us your business needs. They’ll then search all the networks and tariffs to find you the best deal for your business, guaranteed.