Coronavirus information

Like everyone, we've been busily gathering as much information as possible about the impact of the Coronacirus (Covid-19). We have taken advice from trusted sources, working out how we best protect protect our customers, our communities and our colleagues.

With that in mind we want to tell you about some of the steps we have taken so far.

  • In our stores we've increased the frequency of our cleaning, paying particular attention to the surfaces that customers and colleagues touch most regularly.
  • We've added more hand sanitisers and reminders to colleagues how to maintain the highest hygiene standards.
  • We're being extra cautious in terms of any colleagues signs of illness, isolating where necessary and going over and above the advice from government and the WHO. We've also put clear restrictions on business travel.
  • Finally, we're in constant contact with all relevant authorities to make sure that we continue to do everything we can.
If you have any concerns please contact our customer service teams.
Our stores are open and working as normal, but of course you can order from us online for home delivery.
We don't want to inundate you with emails so follow us on Twitter or Facebook which is where we'll mostly share our updates on the moving situation.

Update on our delivery service for small items
Our courier partners (DPD, Royal Mail and On the Dot) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:

Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.

For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery, and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.

Royal Mail is an unsigned service . Where Royal Mail needs to deliver a parcel, its teams will place the parcel at the customer’s door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for collection by the customer. The parcel will be held for 18 days as per normal process.

For On the Dot, where a standard signature delivery is not possible, On the Dot will attempt to leave the parcel in a safe place and inform the customer of where the parcel has been placed.

To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).

We want to do all we can to help your business’ bottom line, so, if you find a cheaper deal at O2, EE or Vodafone, we’ll match it. And give you one month’s line rental free!

At Carphone Warehouse Business, we compare the widest choice of networks, phones and tariffs to find the right deal for you. We are so confident that we won’t be beaten on price by any of our high street competitors; we’ve introduced our Price Promise. This means if you find a better upgrade, pay monthly or pay monthly SIM only deal on any smartphone at O2, EE or Vodafone, we’ll match it and pay your first month’s line rental. It has to be an above the line deal from a competitor. Proof of the offer will be required.

Our dedicated team of trained business experts are here to help. They can recommend the best network, tariff and handsets for your business. With our impartial knowledge, huge range and fast response times, we make it easy to find you the right deal.

Time is money – that’s why we offer a next business day delivery. Total reassurance with next day warranty replacement. Get a next day like for like replacement for faulty handsets instead of waiting for it to be sent back to the manufacturer for repair.

Next business day applies after the completion of a successful credit check.

Get in touch with our team of experts and tell us your business needs. They’ll then search all the networks and tariffs to find you the best deal for your business, guaranteed.